Bug 3096 - Cannot install the product
Summary: Cannot install the product
Alias: None
Product: iOS
Classification: Xamarin
Component: Tools ()
Version: 5.0
Hardware: Macintosh Mac OS
: --- normal
Target Milestone: Untriaged
Assignee: Bugzilla
Depends on:
Reported: 2012-01-26 16:50 UTC by phillip
Modified: 2012-01-30 08:23 UTC (History)
2 users (show)

Is this bug a regression?: ---
Last known good build:

Notice (2018-05-24): bugzilla.xamarin.com is now in read-only mode.

Please join us on Visual Studio Developer Community and in the Xamarin and Mono organizations on GitHub to continue tracking issues. Bugzilla will remain available for reference in read-only mode. We will continue to work on open Bugzilla bugs, copy them to the new locations as needed for follow-up, and add the new items under Related Links.

Our sincere thanks to everyone who has contributed on this bug tracker over the years. Thanks also for your understanding as we make these adjustments and improvements for the future.

Please create a new report on Developer Community or GitHub with your current version information, steps to reproduce, and relevant error messages or log files if you are hitting an issue that looks similar to this resolved bug and you do not yet see a matching new report.

Related Links:

Description phillip 2012-01-26 16:50:37 UTC
I get this issue - Installation cannot proceed without completing activation. ERR17 - when I try to download and install the monotouch 5.0.4 software from my https://store.xamarin.com/account/products page.  I was a previous novell customer but have since migrated my account to xamarin and paid for an upgrade.
Comment 1 Jeffrey Stedfast 2012-01-26 17:12:30 UTC
Hi Phillip,

This error usually means that the activation process failed.

Try moving the ~/Library/MonoTouch/License.v2 file to a new location and then installing MonoTouch 5.0.4

Does that work? It might be that the old Novell License file is causing problems.