Bug 28113 - Customer using the v5.3 isn't offered the XS update
Summary: Customer using the v5.3 isn't offered the XS update
Status: RESOLVED NOT_ON_ROADMAP
Alias: None
Product: Xamarin Studio
Classification: Desktop
Component: Updater ()
Version: 5.8
Hardware: PC Mac OS
: High normal
Target Milestone: master
Assignee: Bugzilla
URL:
Depends on:
Blocks:
 
Reported: 2015-03-17 11:24 UTC by Prashant Cholachagudda
Modified: 2015-08-20 04:26 UTC (History)
3 users (show)

Tags:
Is this bug a regression?: ---
Last known good build:

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Status:
RESOLVED NOT_ON_ROADMAP

Description Prashant Cholachagudda 2015-03-17 11:24:14 UTC
One of the customers using the XS v5.3 is never offered XS latest updates (eg. v5.8), while other components updated successfully.

Version info:
=== Xamarin Studio ===

Version 5.3 (build 435)
Installation UUID: 666c8954-c69c-45c5-abaa-15e880a85835
Runtime:
Mono 3.12.1 ((detached/b7764aa)
GTK+ 2.24.23 (Raleigh theme)

Package version: 312010000

=== Apple Developer Tools ===

Xcode 6.2 (6776)
Build 6C131e

=== Xamarin.iOS ===

Version: 8.8.0.2 (Enterprise Edition)
Hash: ccfcd59
Branch:
Build date: 2015-03-10 02:20:32-0400

=== Xamarin.Android ===

Version: 4.20.0 (Enterprise Edition)
Android SDK: /Users/starkey/Library/Developer/Xamarin/android-sdk-macosx
Supported Android versions:
2.1 (API level 7)
2.2 (API level 8)
2.3 (API level 10)
3.1 (API level 12)
4.0 (API level 14)
4.0.3 (API level 15)
4.4 (API level 19)
Java SDK: /usr
No Java runtime present, requesting install.

=== Xamarin.Mac ===

Version:

=== Build Information ===

Release ID: 503000435
Git revision: 1e0c5fa7482a0356a71dfa469a3f71f5478a4660
Build date: 2014-08-25 12:17:42-04
Xamarin addins: 69708b283b171ea053d0edfbf09d98457d21fbee

=== Operating System ===

Mac OS X 10.10.2
Darwin EPColburnTMini14.1.0 Darwin Kernel Version 14.1.0
Thu Feb 26 19:26:47 PST 2015
root:xnu-2782.10.73~1/RELEASE_X86_64 x86_64

Updater log:

2015-03-13 15:25:04.851 Xamarin Update[895:13645] Reading index file
2015-03-13 15:25:04.852 Xamarin Update[895:13645] Loaded 3 updates from index file
2015-03-13 15:25:04.853 Xamarin Update[895:13645] Requesting root authorization
2015-03-13 15:25:09.009 Xamarin Update[895:13645] Acquired root authorization
2015-03-13 15:25:09.031 Xamarin Update[895:13789] Installing update 1 of 3
2015-03-13 15:25:09.031 Xamarin Update[895:13789] Installing package '/Users/starkey/Library/Caches/XamarinStudio-5.0/TempDownload/MonoFramework-MDK-3.12.1.0.macos10.xamarin.x86.pkg'
2015-03-13 15:25:09.031 Xamarin Update[895:13789] /usr/sbin/installer -pkg '/Users/starkey/Library/Caches/XamarinStudio-5.0/TempDownload/MonoFramework-MDK-3.12.1.0.macos10.xamarin.x86.pkg' -target / -verboseR
2015-03-13 15:25:09.031 Xamarin Update[895:13789] Requesting root authorization
2015-03-13 15:25:09.033 Xamarin Update[895:13789] Acquired root authorization
2015-03-13 15:25:44.715 Xamarin Update[895:13789] Update installed successfully
2015-03-13 15:25:44.716 Xamarin Update[895:13789] Installing update 2 of 3
2015-03-13 15:25:44.716 Xamarin Update[895:13789] Installing package '/Users/starkey/Library/Caches/XamarinStudio-5.0/TempDownload/mono-android-4.20.0-37.pkg'
2015-03-13 15:25:44.716 Xamarin Update[895:13789] /usr/sbin/installer -pkg '/Users/starkey/Library/Caches/XamarinStudio-5.0/TempDownload/mono-android-4.20.0-37.pkg' -target / -verboseR
2015-03-13 15:25:44.717 Xamarin Update[895:13789] Requesting root authorization
2015-03-13 15:25:44.718 Xamarin Update[895:13789] Acquired root authorization
2015-03-13 15:26:15.156 Xamarin Update[895:13789] Update installed successfully
2015-03-13 15:26:15.156 Xamarin Update[895:13789] Installing update 3 of 3
2015-03-13 15:26:15.157 Xamarin Update[895:13789] Installing package '/Users/starkey/Library/Caches/XamarinStudio-5.0/TempDownload/monotouch-8.8.0.2.pkg'
2015-03-13 15:26:15.157 Xamarin Update[895:13789] /usr/sbin/installer -pkg '/Users/starkey/Library/Caches/XamarinStudio-5.0/TempDownload/monotouch-8.8.0.2.pkg' -target / -verboseR
2015-03-13 15:26:15.157 Xamarin Update[895:13789] Requesting root authorization
2015-03-13 15:26:15.158 Xamarin Update[895:13789] Acquired root authorization
2015-03-13 15:26:50.630 Xamarin Update[895:13789] Update installed successfully
2015-03-13 15:26:50.630 Xamarin Update[895:13789] All updates were successful
installer: Package name is Mono Framework
installer: Upgrading at base path /
installer:PHASE:Preparing for installation…
installer:PHASE:Preparing the disk…
installer:PHASE:Preparing Mono Framework…
installer:PHASE:Waiting for other installations to complete…
installer:PHASE:Configuring the installation…
installer:PHASE:Validating packages…
installer:PHASE:Writing files…
installer:PHASE:Moving items into place…
installer:PHASE:Running package scripts…
installer:PHASE:Writing package receipts…
installer:PHASE:Cleaning up…
installer:PHASE:Validating packages…
installer:STATUS:Running installer actions…
installer:PHASE:Finishing the Installation…
installer:PHASE:The software was successfully installed.
installer: The upgrade was successful.
installer: Package name is Xamarin.Android 4.20.0
installer: Upgrading at base path /
installer:PHASE:Preparing for installation…
installer:PHASE:Preparing the disk…
installer:PHASE:Preparing Xamarin.Android 4.20.0…
installer:PHASE:Waiting for other installations to complete…
installer:PHASE:Configuring the installation…
installer:PHASE:Writing files…
installer:PHASE:Running package scripts…
installer:PHASE:Validating packages…
installer:STATUS:Running installer actions…
installer:PHASE:Finishing the Installation…
installer:PHASE:The software was successfully installed.
installer: The upgrade was successful.
installer: Package name is Xamarin.iOS
installer: Upgrading at base path /
installer:PHASE:Preparing for installation…
installer:PHASE:Preparing the disk…
installer:PHASE:Preparing Xamarin.iOS…
installer:PHASE:Waiting for other installations to complete…
installer:PHASE:Configuring the installation…
installer:PHASE:Writing files…
installer:PHASE:Removing old files…
installer:PHASE:Moving items into place…
installer:PHASE:Writing package receipts…
installer:PHASE:Cleaning up…
installer:PHASE:Validating packages…
installer:STATUS:Running installer actions…
installer:PHASE:Finishing the Installation…
installer:PHASE:The software was successfully installed.
installer: The upgrade was successful.
Comment 1 Sunil Kumar 2015-03-18 06:38:39 UTC
I have tried to reproduce this issue with XS 5.3.0.435 and getting the same issue. Updater does not offered to XS update. However it's working fine with latest stable XS 5.8.0.443.

Screencast: http://www.screencast.com/t/IjbywRnjS
IDE Logs: https://gist.github.com/sunil360/34da8dcb1797370c24f4

Environment info: 
=== Xamarin Studio ===

Version 5.3 (build 435)
Installation UUID: 561c7a69-0a91-4bae-ad7c-f0c79d594337
Runtime:
	Mono 3.12.1 ((detached/b63df7d)
	GTK+ 2.24.23 (Raleigh theme)

	Package version: 312010002

=== Apple Developer Tools ===

Xcode 5.0 (3332.22)
Build 5A1412

=== Xamarin.Mac ===

Version:

=== Xamarin.Android ===

Version: 4.20.1 (Business Edition)
Android SDK: /Users/tajinder/Desktop/android-sdk-macosx
	Supported Android versions:
		2.1    (API level 7)
		2.2    (API level 8)
		2.3    (API level 10)
		3.1    (API level 12)
		3.2    (API level 13)
		4.0    (API level 14)
		4.0.3  (API level 15)
		4.1    (API level 16)
		4.2    (API level 17)
		4.3    (API level 18)
		4.4    (API level 19)
		4.4.87 (API level 20)
		4.5    (API level 21)
Java SDK: /usr
java version "1.7.0_67"
Java(TM) SE Runtime Environment (build 1.7.0_67-b01)
Java HotSpot(TM) 64-Bit Server VM (build 24.65-b04, mixed mode)

=== Xamarin.iOS ===

Version: 8.8.1.9 (Business Edition)
Hash: 7e1f69e
Branch: 
Build date: 2015-03-12 15:35:49-0400

=== Build Information ===

Release ID: 503000435
Git revision: 1e0c5fa7482a0356a71dfa469a3f71f5478a4660
Build date: 2014-08-25 12:17:42-04
Xamarin addins: 69708b283b171ea053d0edfbf09d98457d21fbee

=== Operating System ===

Mac OS X 10.8.4
Darwin Tajinders-iMac.local 12.4.2 Darwin Kernel Version 12.4.2
    Mon Jun 17 18:00:12 PDT 2013
    root:xnu-2050.45.8~1/RELEASE_X86_64 x86_64
Comment 2 Lluis Sanchez 2015-08-20 04:26:09 UTC
It works in current stable and we can't retroactively fix 5.3, so there isn't anything we can do about this.