Bug 1823 - I keep getting an error when trying to look for updates
Summary: I keep getting an error when trying to look for updates
Status: RESOLVED DUPLICATE of bug 11095
Alias: None
Product: Xamarin Studio
Classification: Desktop
Component: Updater ()
Version: 2.8
Hardware: Macintosh Mac OS
: Normal normal
Target Milestone: ---
Assignee: Bugzilla
Depends on:
Reported: 2011-11-02 09:01 UTC by kenny goers
Modified: 2014-04-04 19:49 UTC (History)
5 users (show)

Is this bug a regression?: ---
Last known good build:

proxy error (298.65 KB, image/png)
2013-08-22 05:03 UTC, zong8150
error_update (27.18 KB, image/png)
2013-08-22 05:03 UTC, zong8150

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Description kenny goers 2011-11-02 09:01:05 UTC
I keep getting the error "Error retrieving update information" when I check for updates. 

I am behind a proxy, but web access works fine on all browsers.  I don't know that the problem is the proxy, but what could the cause be?  I fails immediately and gives no other indication of error.
Comment 1 kenny goers 2011-11-03 08:00:34 UTC
Found an error in the Message Log:

Thinking you need proxy support...

Error - 7:55:20 AM - Could not retrieve update information
System.Net.WebException: Error: ConnectFailure (Connection refused) ---> System.Net.Sockets.SocketException: Connection refused
  at System.Net.Sockets.Socket.Connect (System.Net.EndPoint remoteEP) [0x00000] in <filename unknown>:0 
  at System.Net.WebConnection.Connect (System.Net.HttpWebRequest request) [0x00000] in <filename unknown>:0 
  --- End of inner exception stack trace ---
  at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 
  at Xamarin.Ide.Updater.UpdateService.ReceivedResponse (IProgressMonitor monitor, System.Net.HttpWebRequest request, IAsyncResult ar, UpdateLevel level, System.Action`1 callback) [0x00000] in <filename unknown>:0
Comment 2 zong8150 2013-08-22 05:02:36 UTC
I am also getting the same message. I am behind NTLM proxy. during instalation it automatically deducted the Browser proxy and downloaded all the files, but after first lauch it cannot connect to internet. i cannot find any option to define the proxy setting
Comment 3 zong8150 2013-08-22 05:03:13 UTC
Created attachment 4688 [details]
proxy error
Comment 4 zong8150 2013-08-22 05:03:40 UTC
Created attachment 4689 [details]
Comment 5 Mikayla Hutchinson [MSFT] 2014-04-04 19:49:51 UTC

*** This bug has been marked as a duplicate of bug 11095 ***